Contact + FAQ
We're here to help! Text us, call us, email us, or take a look at our frequently asked questions below.
Pick your poison!
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Text us
Product question, order concern, whatever! Shoot us a text at (612) 900-3744
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Call us
Want to make sure there's a real human working here? We get it. Call us! (612) 900-3744
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Email us
Too many words (emotions?) for a text message, but still want to keep it non-verbal? Email us at hello@emotionalby.design
Frequently asked questions
Are you real?
Yeah, promise! But you don't have to take our word for it, call us! Text us! Email us! We would be more than happy to talk to you to ease any worries.
What are some of your shop policies?
Any unopened and unused products that are in new condition can be returned for a full refund within 14 days from their arrival, unless otherwise stated in the item's description.
"Arrival" means that the delivery provider has marked the package as "delivered" at the address on the order.
What does "marginalized" mean?
Great question!
Marginalized communities refer to groups of people who experience social, economic, and/or political exclusion or discrimination based on characteristics such as race, ethnicity, gender, sexual orientation, socioeconomic status, disability, or religion.
The term marginalized describes the person or group that is being treated insignificantly, pushed to the margins of society and rendered powerless.
Marginalization is the result of discrimination.
Discrimination exists in many forms, such as racism, sexism, ableism, ageism, homophobia and xenophobia. There are also more subtle forms of discrimination like micro-aggressions and stereotypes.
We do NOT represent communities that may align with these definitions whose goals are to stifle and/or discriminate against other communities, such as white supremacists or certain religious groups.
When was Emotional by Design started?
Emotional by Design opened for business in 2024. The Minnesota LLC was formed in October 2024, but we've been planning for years!